Grievance Procedure

Grievance Procedure

MSCC Student Grievance Form

This is not a suggestion or comment form. This form is to be used to lodge a formal grievance against a fellow student, a professor, a staff member, or a department (like the business office). It is not to be used frivolously, but only for issues that the two parties have been unable to resolve. The first step is to follow the procedure taught in Matthew 18:15-17 and expressed in our MSCC Grievance Policy found in the Student Handbook.

First Name

Last Name

Student ID

Email

Phone

Incident Date required

Incident Time

02:30 PM

Incident Location

Incident Description

People Involved

Additional Comments

I confirm that the information provided is true and accurate.

Yes

No

Your Signature

Thank you!

Tennessee Higher Education Commission Proprietary Schools Complaint Form

Students also have the right to file a complaint with the Tennessee Higher Education Commission if they feel their complaint has not been adequately addressed by the administration of Mid-South Christian College. This form is located on the THEC website. Under Institutions, click on Postsecondary State Authorization. Select the Proprietary Schools Complaint Form.

Download

MSCC Complaint Policies for Certain Distance Education Students Enrolled Through the State Authorization Reciprocity Agreements (“SARA”)

The below policies apply to students who are:

non-Tennessee residents in State Authorization Reciprocity Agreement (“SARA”) states and who are enrolled in a distance education program/course or
attending an out-of-state learning placement in a SARA state other than Tennessee

The nature of complaints to be addressed through these policies include violations of SARA policies and dishonest or fraudulent activity. These policies do not apply to complaints concerning student grades or student conduct violations. For more information on complaint subject matter see SARA Policy Manual Sections 4.2 and 4.3.

Institution Complaint Policies

Additional Complaint Policies

Tennessee Higher Education Commission (“THEC”)
- Students (as described above) must complete the institution complaint process before appealing to THEC.
- Students who are not satisfied with the institution’s resolution of their complaint may appeal the institution decision to THEC using the Request for Complaint Review form. Additional information on the THEC complaint process is available at THEC Complaint Review Process. Students may also contact THEC.RCD@tn.gov with questions.
- The appeal to THEC must be filed within two (2) years of the incident about which the complaint is made.
- Out-of-state student may also contact their home state higher education authority; although student may be referred to THEC. See State Portal Entity Contacts | NC-SARA for a listing of SARA states and contacts.
- Students residing in non-SARA states, currently California only, should consult their respective state of residence for further instructions for filing a complaint.
- [For THEC authorized institutions: Any person claiming damage or loss as a result of any act or practice by an authorized postsecondary educational institution or its agent that is a violation of Title 49, Chapter 7, Part 20 or Rule Chapters 1540-01-02 or 1540-01-10, may file a complaint with THEC after exhausting the institution complaint process. More information is available at THEC Complaint Review Process, 312 Rosa Parks Ave., 9th Floor, Nashville, TN, 37243, (615) 741-3605. Students may also contact THEC.RCD@tn.gov with questions.]

SARA Complaint