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Grievance Procedure

MSCC Student Grievance Form

This is not a suggestion or comment form. This form is to be used to lodge a formal grievance against a fellow student, a professor, a staff member, or a department (like the business office). It is not to be used frivolously, but only for issues that the two parties have been unable to resolve. The first step is to follow the procedure taught in Matthew 18:15-17 and expressed in our MSCC Grievance Policy found in the Student Handbook.

Thank you!

Tennessee Higher Education Commission Proprietary Schools Complaint Form

Students also have the right to file a complaint with the Tennessee Higher Education Commission if they feel their complaint has not been adequately addressed by the administration of Mid-South Christian College. This form is located on the THEC website. Under Institutions, click on Postsecondary State Authorization. Select the Proprietary Schools Complaint Form.

SARA Complaint Process

Online students who do not live in the state of Tennessee and who feel that their complaint has not been adequately addressed by the administration of Mid-South Christian College, should follow the the complaint process for the National Council for State Authorization Reciprocity Agreements (NC-SARA). That process can be found at the link below. 

Complaint Resolution Policies and Procedures for Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States, commonly known as SARA.

 

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

 

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission 

(https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html).  

 

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards (https://nc-sara.org/resources/guides) have been violated by the institution operating under the terms of SARA.

 

For a list of SARA member States, please visit the NC-SARA website (https://nc-sara.org/directory). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.

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